Barber Pole

10 Reasons Why You Should Offer a Subscription-Based Service

Transform your barbershop with a modern business model

Offering a subscription service can be a smart business move for a barbershop. Here's why:

1

Steady Revenue Stream

Subscriptions provide predictable, recurring income, stabilising cash flow and making financial planning easier.

According to McKinsey & Company, the subscription e-commerce market has grown by more than 100% annually over the past five years, indicating a robust and reliable revenue model.

For example, a barbershop offering £40 monthly subscriptions for unlimited haircuts generates consistent income regardless of seasonal fluctuations, ensuring overhead costs like rent and salaries are covered.

2

Customer Loyalty

A subscription model encourages clients to remain loyal to your barbershop since they've already committed to regular services.

Research by Zuora indicates that consumers are increasingly adopting retail subscriptions, with 37% of consumers WORLDWIDE having at least one active retail subscription, a figure expected to reach 53% by 2025.

A loyalty-driven subscription service, such as The Berbers Club, will provide you all the tools needed to be able to offer your clients your unique Club membership, with streamlined automated recurring payments and booking system.

3

Convenience for Clients

Customers benefit from knowing their grooming needs will be met on a consistent schedule, reducing the hassle of booking last-minute appointments. Convenience is a top factor influencing customer satisfaction, with many consumers willing to pay more for easier service experiences.

The Barbers Club platform offers a booking system that allows your customers to book online appointments 24/7. Unlimited calendars with unlimited chairs and slots enable you to set up your availability according to your schedule and business needs.

4

Upselling Opportunities

Membership packages can include premium services like hot towel treatments, scalp massages, or discounts on grooming products, increasing the average revenue per client.

Personalisation in subscription services can boost revenues by 5% to 15%.

One of our first clients, "Koko Gents Grooming", launched a package that includes unlimited haircuts with skin-fade and beard trim for £56.99/month, plus discounts on high-end grooming products, encouraging clients to spend more.

5

Better Appointment Management

Predictable scheduling allows for better time management and reduces no-shows, as subscribers are more likely to honour their commitment.

Subscription models reduce no-shows by creating a stronger sense of obligation among clients. The Barbers Club allows you to send automated reminders to clients for their reserved slots, reducing last-minute cancellations and allowing efficient daily scheduling.

6

Customer Retention

Subscriptions make it less likely that clients will switch to competitors, as they feel invested in the service they've already paid for.

According to Zuora report, increasing customer retention rates by 5% can boost profits by 25-95%.

Regular clients become advocates for your business, bringing in referrals and helping grow your customer base organically.

7

Enhanced Customer Experience

You can personalise membership plans, offer exclusive perks, or create a VIP experience for members, boosting overall satisfaction. Personalised membership packages have the potential to boost revenues by 5% to 15%.

Personalised membership packages have the potential to boost revenues by 5% to 15%.

All these strategies can easily be implemented with The Barbers Club platform!

8

Brand Differentiation

A subscription service sets your barbershop apart from competitors who operate solely on traditional pay-per-visit models.

Businesses with subscription models report higher customer engagement rates compared to non-subscription competitors.

Position your barbershop as a modern, client-focused brand with slogans like, "Never miss a haircut again—join our monthly plan!" to stand out.

9

Data and Insights

Tracking subscription usage provides valuable insights into customer preferences, allowing you to tailor offerings and marketing campaigns effectively.

The Barbers Club offers you a dedicated data report page that allows you to track membership usage, earnings, appointments, and more!

Companies leveraging customer data are more likely to acquire and retain customers. For example, analysing data showing peak appointment times or popular services like beard trims and create targeted promotions, such as "Beard Week Specials" during slower hours.

10

Increased Lifetime Value (LTV)

Clients who subscribe are likely to spend more over time compared to those who only pay for one-off appointments. The lifetime value of a subscription customer can be significantly higher than that of a one-time customer.

See our guide for additional advice on strategic pricing.

For example, a customer paying £25 per haircut might visit sporadically, but a £40/month subscription for two or more guaranteed haircuts ensures they spend more consistently on the long term. However, pricing your memberships correctly is a crucial part to ensure a successful Club membership.

Conclusion

By aligning your subscription offerings with client needs and preferences, you create a mutually beneficial system that enhances both customer satisfaction and business profitability. From steady income to enhanced loyalty, a subscription model is a game-changer for barbershops aiming to thrive in today's competitive market.

For more information see our guide "How to Make Your Barbershop Stand Out with Memberships".

Published: 6 March 2025

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